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How tot303 Handles Your Personal Information

This Privacy Policy explains exactly what data tot303 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and access the lobby from your phone.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataClear data retention termsContact us to update records
tot303 How tot303 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

tot303 applies encryption to data in transit and at rest. Your account credentials, wallet references, and session history are stored on secured infrastructure with access restricted to authorised personnel only. We use cookies to maintain your login state across browser sessions — so switching from mobile to desktop does not log you out mid-session. You can clear cookies at any time from your browser settings, though doing so will require you to log in again.

Encryption in Transit

All data exchanged between your device and our servers — including DANA, OVO, and GoPay payment references — is encrypted using standard SSL protocols during every session.

Cookie Use

We use session cookies to keep you logged in across devices. Preference cookies remember your lobby settings. You can manage or delete cookies through your browser at any time without losing your account.

Data Retention Policy

We keep account and transaction records for the period required by applicable regulation. After that period, data is deleted or anonymised. You can ask us what we currently hold on your account.

Your Right to Request Changes

You can ask us to correct, export, or delete the personal information tied to your account. Submit the request through live chat or the help form; we verify your identity before acting on any change.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you need to correct your account details, request a copy of your stored data, or ask us to delete information we hold on you, our support team is the right first stop. You can reach us through live chat inside the tot303 lobby, or by submitting a request through the account help form. Responses cover account identity details, transaction references tied to your DANA, OVO, or GoPay wallet, and any session or device data linked to your profile.

Live Chat Open the chat widget from inside your account. Describe your data request clearly and our team will confirm what records we hold and what steps follow.
Account Help Form Use the help form in account settings to submit a written data request. Include the wallet type — DANA, OVO, or GoPay — linked to your account so we can locate your records faster.
Email Support Send your privacy request to our support address listed in the account settings page. Include your registered mobile number so we can verify your identity before releasing any data.

Privacy Questions We Hear Most Often

These are the questions our account holders ask most frequently about data, cookies, wallet privacy, and how to exercise their rights under this policy.

We store only the transaction reference linked to your deposit or withdrawal — not your full wallet number. Your e-wallet PIN is never collected or stored by us at any point.

Yes. Submit a data access request through live chat or the account help form. Verify your identity with your registered mobile number and we will compile what we hold on your profile.

We retain records for the period required by applicable regulation. Once that period lapses, your data is either deleted or anonymised. Contact support to ask about the current retention period for your account type.

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can delete cookies through your browser settings at any time; you will need to log in again after clearing them.

We do not sell your data. We share only what is necessary with payment processors — DANA, OVO, GoPay — to complete transactions, and with service providers who operate under strict data agreements on our behalf.

Send a deletion request via live chat or the support email listed in account settings. Include your registered mobile number. We verify your identity first, then process the deletion in line with our retention obligations.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.